March 22nd 2020
We would like to let you know we are safely still open for your appointments and small group therapy sessions.
What a time it has been for all of our community. We know there has been lots to take in and read but we feel this is important information about our service provision at this time.
As per the government health guidelines on the 22nd of March 2020 non essential services will be closed. This does not include us. While we are still open for our usual services we will be practicing strict and heightened hygiene measures during this time to prevent further spread of COVID-19.
From the PM’s address today, we want to be clear we are not a gym. We are a health care practice, that provides services to optimise health and reduce pain from musculoskeletal injuries and conditions. Our studio team are ensuring complete high grade sanitisation of props and equipment that will only be single person use for each session, and ensuring social distancing. The staff and studio have had no connection to the COVID-19 at this time.
As per the government health guidelines we will not allow access to our services if you answer “yes” to any of the below:
- Have you been overseas in the last 14 days?
- Have you been in contact with anyone who tested positive for COVID-19 in the last 14 days?
- Do you have a dry cough, shortness of breath, fever or sore throat?
If answered yes to any of the above, please call the COVID-19 hotline on 1800 020 080.
We ask patients who are at risk to please let us know before your appointment so we can discuss your position. This includes immune-suppressed, the elderly and those who have been in high-risk areas. We also ask that you call the clinic if you do develop COVID-19 or have come in contact with someone who has so we can act according to the government recommendations.
For all treatments, our linen is being changed for every client and a wipe down of all equipment used. We ask that you remain in your car until your treatment time to minimise patient to patient contact in the waiting area. We also ask that you use ‘tap and go’ for your payment method rather than cash. Also we will not require you to sign your health fund slip to minimise cross use of pens between staff and patients. All our door handles and surfaces are regularly being cleaned during the day.
We ask everyone who comes in for group therapy sessions.
- Bring a large towel and socks.
- Keep 1.5m distance between yourself and others.
- Wash your hands before and after the class.
- If you need to cough or sneeze, cover your face and wash or sanitise hands immediately.
- If you wish to wear gloves we have them available for you.
Online and Telehealth will be an option in the very near future….watch this space.
We are currently not charging cancellation fees for those of you feeling the pressure of the current situation. We are understanding of each and everyone’s individual position and we deeply care for your health and encourage everyone to take steps to keep strong and healthy at this time. Please feel free to call or email our staff to voice your concern and receive guidance. We are dedicated to informing you of our position and future movements in relation to Covid-19.
Thank you for your cooperation and support.
TLWS Management team.
Please contact us if you have questions. We know it’s a challenging time and we wish to protect your health and future.