May 2020 Newsletter


Dear Living Well Family,

A lot has happened since we last wrote.  We have been incredibly impressed with our whole community’s response to COVID-19, it has been an amazing example of humans caring for humans.

Since March, the studio has been operating in a reduced capacity to abide by social distancing recommendations. Staff and clientele have been hugely adaptable with changing hours and embraced a swift move to go online for many services. It’s great to now see the place building back up and on our way to full capacity again.

We will continue to practice social distancing and good hygiene throughout the studio.

Group sessions are back!

We are very excited to be running group physio sessions again.  The sessions will be run on a different schedule to what they originally were due to the many changes that have occurred so if you had a regular class in the past these may not now exist. However, we have a dedicated team who are managing the bookings of these sessions and are keen to help you reinstate.

Please email if you haven’t booked into a regular class.  Physios: Indi, Claire, Megan, Tiele, Ali, Sam, Sarah, and Cat are pumped to be able to run these sessions again and look forward to seeing you back in the studio!

It may be time for a reassessment!

Having some time away from exercise, or changes in work situations can mean you have different focus areas and goals. Book in with any of the physiotherapists for a 30min reassessment and see where you are at, we highly recommend it.

Massage is back!

Kelsey, Amy and Leesa are excited to be back, making massage available 6 days per week. We (including the staff!) have missed their healing touch greatly and have all been madly booking in for some soft tissue health support!

Psychology is back in house and online

Louise has been non-stop with psychology sessions during this time but was forced to move online. We are so excited to have her back in the studio for people who do want psychology face to face.

Nutrition is back in house and online

Alyse has also been very busy online during this time but has started face to face consults again and ready to help with lots to offer about any nutrition support you need.

Baby Time!

Another staff member is off to have a baby! Laura has been an amazing leader in our team and we wish her and Scott all the very best with the birth of their baby. We can’t wait to see Laura back in the studio on the other side and maybe in our Bubs and Me sessions!

We would like to warmly welcome Tash to our management team.

Tash joins us to take over managing the studio from the legendary Laura who is moving on to have a bubba! Tash comes with lots of experience in customer service, management and health. We are beyond excited to have her join in this transition time, so look out for her on the floor.

“Simplicity, fun, adventure, love and connection is how I guide my days. You can find me eating avocados, teaching my five-year-old daughter how to surf, getting salty and sweaty then sipping a delicious coffee after!

I have a Health & Fitness Diploma and currently working on my Human Resource Diploma.  People, systems and Health Promotion are my jam. I have always been in roles over the last 20 years that allowed me to blend all three of these pillars, which fills my cup.
Some things you need to know about me are that I went to the first all-girls ice hockey camp growing up, I am Canadian but Australia is now home, I am always listening to a podcast, movement is my medicine and I can’t wait to meet you all and join The Living Well Studio family.”


If you haven’t been following our social media you might not be up to scratch with Cat making the Olympic team for kayaking! What an amazing achievement. We have all witnessed Cat’s dedication and hard work inside and outside the studio and we cannot wait to watch her hit the water in TOKYO 2021.


Making and Attending Appointments.

Some appointments can still be booked and done over the phone or online.


When making bookings you can book online but also pay online prior to your session to limit your interaction with staff other than your practitioner.  There may not be all of the appointments listed online so if you want an appointment outside these times, please call the studio.

We are still able to do some of our appointments through an online (digital medium) or over the phone if you feel that this is a better option for you.

Our waiting and reception area will still be limited due to social distancing so if you wish to wait outside or in your car, please let us know by steeping inside and telling the staff first so we know you have arrived. We ask that you still wash your hands and dry with our individual hand towels that go straight into a wash bin provided. Our waiting room will be a place to pass through rather than stay for long.

Updated Cancellation Policy

We totally understand if you do wish to cancel because you are unwell in which case we won’t charge you a fee.

We ask that you please give us as much notice as possible as this only applies if you call us before your appointment to let us know. It may also give someone else the chance to have an appointment.

When cancellations occur within a 24 hour period prior to your appointment we charge:

  • Full rate for Group Physiotherapy Exercise & Pilates Sessions
  • $35 for all other services
    **Please understand this cancellation fee is not claimable through your private health insurance.**

If you have any queries, please ask our friendly reception team.

We are still here for you.

During this time we have had a high rate of phone calls so please leave us a message if you don’t get through and we will call you back ASAP.

Remember, if there are any changes to your classes or appointments we will call you, send you a message, email or post on our social media.

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As per the government health guidelines on the 22nd of March 2020 non essential services will be closed. This does not include us. While we are still open for our usual services we will be practicing strict and heightened hygiene measures during this time to prevent further spread of COVID-19.

From the PM’s address today, we want to be clear we are not a gym. We are a health care practice, that provides services to optimise health and reduce pain from musculoskeletal injuries and conditions. Our studio team are ensuring complete high grade sanitisation of props and equipment that will only be single person use for each session, and ensuring social distancing. The staff and studio have had no connection to the COVID-19 at this time.

As per the government health guidelines we will not allow access to our services if you answer “yes” to any of the below:

Have you been overseas in the last 14 days?
Have you been in contact with anyone who tested positive for COVID-19 in the last 14 days?
Do you have a dry cough, shortness of breath, fever or sore throat?
If answered yes to any of the above, please call the COVID-19 hotline on 1800 020 080.

We ask patients who are at risk to please let us know before your appointment so we can discuss your position. This includes immune-suppressed, the elderly and those who have been in high-risk areas. We also ask that you call the clinic if you do develop COVID-19 or have come in contact with someone who has so we can act according to the government recommendations.

For all treatments, our linen is being changed for every client and a wipe down of all equipment used. We ask that you remain in your car until your treatment time to minimise patient to patient contact in the waiting area. We also ask that you use ‘tap and go’ for your payment method rather than cash. Also we will not require you to sign your health fund slip to minimise cross use of pens between staff and patients. All our door handles and surfaces are regularly being cleaned during the day.

We ask everyone who comes in for group therapy sessions.

Bring a large towel and socks.
Keep 1.5m distance between yourself and others.
Wash your hands before and after the class.
If you need to cough or sneeze, cover your face and wash or sanitise hands immediately.
If you wish to wear gloves we have them available for you.
Online and Telehealth will be an option in the very near future….watch this space.

We are understanding of each and everyone’s individual position and we deeply care for your health and encourage everyone to take steps to keep strong and healthy at this time. Please feel free to call or email our staff to voice your concern and receive guidance. We are dedicated to informing you of our position and future movements in relation to Covid-19.

Thank you for your cooperation and support.

TLWS Management team.